IT Outsourcing/Support
Get comprehensive support, monitoring, and consulting in a simplified model with our IT outsourcing solutions.
By outsourcing IT responsibilities to us, your staff can focus on growing your business—not worrying about virus attacks, network connectivity issues, or data loss from a system breakdown. Through our proactive approach to IT managed services support and regular system maintenance, the number and severity of problems are greatly reduced.
For a low fixed monthly price, our outsourced IT management services cover computer and network support. You know your IT costs upfront. There are no surprises. Our proactive computer maintenance keeps your systems running smoothly, even when they seem fine. This unique approach greatly reduces the number and severity of problems, unlike the usual break-and-fix method. We prevent issues before they happen and respond quickly if they do. This saves you time and money.
Regular housekeeping and servicing massively reduces the deterioration of your computers which slowly robs the business of time and efficiency, reduces system crashes which lead to costly repairs and significant loss of productivity, and prolongs the life of your computers.
Our IT managed services support package, covered by a service level agreement, includes:
Telephone Support
You and your staff have direct access to our friendly local technical experts via our telephone helpline. With the help of the staff who is need of our support, we’ll provide you with remote assistance and ensure that the problem is solved within minutes.
Emergency On-Site Assistance
In the unlikely event we can’t fix your system remotely, we will deploy our experienced technicians to your office to ensure that your systems are up and running. We have a target of solving your problem within two hours of your first telephone call.
Monthly system health check/maintenance
We will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. Some of these takes include hovering of system units to get rid of dust, disk deframentation, error check, temporary files removal etc.
System Upgrades
If during our system health check we detect that your system needs an upgrade, we’ll recommend and purchase the best accessories from the market for your system. Remember, our aim is to keep your system in top condition.
Our IT support package, covered by a service level agreement.